<aside> 📣 Frequently Asked Questions

• Q. What is the fondee wallet?
• Q. The amount was withdrawn from my wallet, but I haven't received the deposit!
• Q. : Can I use my wallet balance for purchasing other items or for secondary payments?
• Q. Why do I need a wallet refund? </aside>

1️⃣ Artist Wallet Refund

<aside> ▫️ *Full refund to your wallet, regardless of the payment period

Refund process

1. Request a Refund: Go to [Purchase Details > Request Refund].
2. Artist's Approval: Wait for the artist to approve your refund request.
3. Full Wallet Refund: The full amount will be refunded to your wallet. </aside>

<aside> 📣 Notice

• You can use the refunded amount stored in your wallet to purchase other items.
• Please check the artist's refund/exchange policy before requesting a refund, as refunds for artwork are subject to the artist's policy. </aside>

2️⃣  Withdrawing from fondee Account

<aside> ▫️ **You can withdraw the amount refunded to your wallet into your account through [1:1 Inquiry]**🙆‍♀️

• Before 7 Days from Payment Date:

Full withdrawal

• After 7 Days from Payment Date:

10% fee deducted (excluding canceled sales)

</aside>

<aside> 📣 Your withdrawal will be processed via Paypal ‘Cancel payment’

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Contact fondee.io Login > Make a 1:1 inquiry (Link)🧡 twitter > Send a DM to @fondee.official(Link) 🧡